PAX S300

PAX S300 v2 PIN-Pad/Kartenleser – Benutzerhandbuch

Modell: S300

1. Einleitung

This manual provides essential instructions for the proper setup, operation, and maintenance of your PAX S300 v2 PIN Pad/Card Reader. The S300 v2 is an integrated retail payment solution designed for secure transaction processing, supporting contactless, e-Signature, magnetic stripe, and EMV Chip & PIN payments. Please read this manual thoroughly before using the device to ensure optimal performance and security.

2. Sicherheitshinweise

  • Das Gerät darf nicht zerlegt, repariert oder verändert werden. Nicht autorisierte Änderungen können zum Erlöschen der Garantie führen und Sicherheitsrisiken bergen.
  • Verwenden Sie ausschließlich das vom Hersteller mitgelieferte Netzteil und die mitgelieferten Kabel.
  • Vermeiden Sie es, das Gerät extremen Temperaturen, direkter Sonneneinstrahlung, Staub oder Feuchtigkeit auszusetzen.
  • Halten Sie das Gerät von starken Magnetfeldern fern.
  • Stellen Sie sicher, dass das Gerät während des Betriebs auf einer stabilen, ebenen Fläche steht.
  • Sollte das Gerät beschädigt sein oder Fehlfunktionen aufweisen, stellen Sie die Nutzung sofort ein und kontaktieren Sie den Kundendienst.

3. Packungsinhalt

Überprüfen Sie, ob alle Artikel im Paket vorhanden sind:

  • PAX S300 v2 PIN Pad/Card Reader
  • Netzteil
  • Connectivity Cable (e.g., USB, Ethernet, RS232)
  • Stylus (for signature capture)
  • Kurzanleitung (falls zutreffend)

4. Produktüberschreitungview

4.1. Hauptmerkmale

  • Secure Payment Processing: PCI PTS 3.x and SRED certified for enhanced security.
  • Multiple Payment Options: Supports EMV Chip & PIN, magnetic stripe, and contactless (NFC) transactions.
  • Farb-Touchscreen: Large display for clear transaction prompts and e-Signature capture.
  • Hohe Leistung: Equipped with a 32-bit ARM11 processor for efficient operation.
  • Konnektivität: Offers USB, Ethernet (LAN), and RS232 connectivity options.

4.2. Gerätekomponenten

PAX S300 v2 PIN Pad/Card Reader with a contactless card being tapped
Figure 1: PAX S300 v2 Front View. This image displays the PAX S300 v2 PIN Pad/Card Reader from the front. The device features a large color touch screen at the top, showing a "CONTACTLESS" prompt and a battery indicator. Below the screen is the PAX logo. The keypad is located at the bottom, with numerical keys (0-9), function keys (FUNC, ALPHA), and action keys (red 'X' for cancel, orange arrow for backspace, green checkmark for enter). A hand is shown tapping a contactless debit card over the screen area, indicating NFC payment functionality.
  • Farb-Touchscreen: Displays transaction information and allows for signature capture.
  • Tastenfeld: For PIN entry and menu navigation.
  • Magnetstreifenleser: Located on the side for swiping cards.
  • EMV Chip Card Slot: Located at the bottom for inserting chip cards.
  • Kontaktloser Leser: Integrated into the screen area for NFC payments.
  • Konnektivitätsports: Located at the rear for power, USB, Ethernet, and RS232 connections.

5. Einrichtung

5.1. Anschließen des Geräts

  1. Strom anschließen: Plug the power adapter into the power port on the back of the S300 v2, then plug the adapter into a wall outlet.
  2. Verbindung zum Hostsystem herstellen:
    • USB: Connect the USB cable from the S300 v2 to an available USB port on your point-of-sale (POS) system or computer.
    • Ethernet (LAN): Connect an Ethernet cable from the S300 v2's LAN port to your network router or switch.
    • RS232: Connect the RS232 cable from the S300 v2 to the serial port on your POS system or computer.
  3. Einschalten: The device should power on automatically once connected to power. If not, press and hold the power button (if available) until the screen illuminates.
  4. Softwarekonfiguration: Follow the instructions provided by your payment processor or POS software vendor to configure the S300 v2 with your system. This typically involves selecting the correct communication port and device type within the POS application.

6. Bedienungsanleitung

The PAX S300 v2 supports various transaction types. Always follow the prompts displayed on the device screen.

6.1. EMV Chip Card Transactions

  1. When prompted by the POS system, instruct the customer to insert their EMV chip card into the slot at the bottom of the S300 v2.
  2. Ensure the chip faces upwards and is fully inserted.
  3. The device will process the transaction. The customer may be prompted to enter their PIN or provide a signature.
  4. Once the transaction is complete, the device will prompt the customer to remove their card.

6.2. Magnetic Stripe Card Transactions

  1. When prompted, instruct the customer to swipe their magnetic stripe card through the reader slot on the side of the S300 v2.
  2. Ensure the magnetic stripe faces the device.
  3. If the swipe is unsuccessful, try again at a consistent speed.
  4. The customer may be prompted for a signature.

6.3. Contactless (NFC) Transactions

PAX S300 v2 PIN Pad/Card Reader with a contactless card being tapped
Figure 2: Contactless Payment. This image illustrates a contactless debit card being held over the screen of the PAX S300 v2, ready for an NFC transaction. The screen displays a "CONTACTLESS" icon, indicating the device is ready to accept tap-to-pay methods.
  1. When prompted, instruct the customer to tap their contactless card or NFC-enabled device (e.g., smartphone, smartwatch) near the contactless symbol on the S300 v2 screen.
  2. Hold the card/device steady until the transaction is confirmed.
  3. A beep or visual confirmation on the screen will indicate a successful read.

6.4. PIN Entry

  1. When the device prompts for PIN entry, the customer should use the physical keypad to enter their Personal Identification Number.
  2. After entering the PIN, press the green EINGEBEN Schlüssel.
  3. Ensure the customer's privacy during PIN entry.

6.5. Signature Capture

PAX S300 v2 PIN Pad/Card Reader with stylus
Figure 3: Signature Capture with Stylus. This image shows the PAX S300 v2 PIN Pad/Card Reader with its accompanying stylus attached to the side. The device is positioned next to its packaging, indicating it is ready for setup or use. The stylus is used for capturing electronic signatures on the touch screen.
  1. If a signature is required, the S300 v2 screen will display a signature line.
  2. Instruct the customer to use the provided stylus or their finger to sign on the touch screen.
  3. After signing, the customer should tap the AKZEPTIEREN or OK Schaltfläche auf dem Bildschirm.

7. Wartung und Reinigung

  • Reinigung: Mit einem weichen, fusselfreien Tuch leichtampened with water or a mild, non-abrasive cleaner to wipe the device's exterior. Do not use harsh chemicals, solvents, or abrasive materials.
  • Bildschirmpflege: For the touch screen, use a screen-specific cleaner and a microfiber cloth. Avoid excessive pressure.
  • Häfen: Keep all ports free of dust and debris. Do not insert foreign objects into any slots or ports.
  • Lagerung: When not in use for extended periods, store the device in a cool, dry place, away from direct sunlight.

8. Fehlerbehebung

ProblemMögliche UrsacheLösung
Gerät lässt sich nicht einschalten.Kein Stromanschluss oder defektes Netzteil.Vergewissern Sie sich, dass das Netzteil fest mit dem Gerät und einer funktionierenden Steckdose verbunden ist. Versuchen Sie es mit einer anderen Steckdose.
Transaction fails.Incorrect card insertion/swipe, communication error, or card issue.Ensure the card is inserted/swiped correctly. Check cable connections to the POS system. Contact your payment processor for network or card-specific issues.
Der Bildschirm reagiert nicht.Vorübergehender Softwarefehler.Restart the device by disconnecting and reconnecting power. If the issue persists, contact support.
Stylus not working for signature.Stylus damage or screen calibration issue.Ensure the stylus tip is intact. Try using a finger. If the screen is generally unresponsive, refer to the "Screen is unresponsive" solution.

9. Spezifikationen

  • Modell: PAX S300 v2
  • Prozessor: 32-bit ARM11
  • Sicherheit: PCI PTS 3.x, SRED
  • Kartenleser: EMV Chip Card, Magnetic Stripe, Contactless (NFC)
  • Konnektivität: RS232, Ethernet (LAN), USB Type A
  • Anzeige: Farb-Touchscreen
  • Abmessungen: (Refer to product packaging or official PAX documentation for exact dimensions)
  • Betriebstemperatur: (Refer to product packaging or official PAX documentation)

10. Garantie und Support

For warranty information and technical support, please refer to the documentation provided with your purchase or contact your authorized PAX distributor or reseller. Keep your purchase receipt and product serial number handy when seeking support.

You can also visit the official PAX Technology webWebsite für allgemeine Produktinformationen und Supportressourcen.

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