POLY OBi202 VoIP Phone Adapter User Manual

1. Produktüberschreitungview

The OBi202 is a versatile VoIP Telephone Adapter designed to manage both digital and analog communication needs. It features two on-board phone connections and supports up to four VoIP services, including SIP Internet phone services. This device enables users to make and receive phone calls and faxes, and to bridge mobile, fixed-line, and Internet telephone services. The OBi202 also supports the T.38 fax standard for reliable facsimile transmissions over the Internet.

Important Note: Google Voice support for this device ceased after May 15, 2014.

2. Packungsinhalt

Verify that all items listed below are included in your OBi202 package:

• OBi202 VoIP Gateway
• Netzteil (DC 12 V)
• Ethernet-Kabel
• Kurzanleitung

Abbildung 2.1: OBi202 VoIP Phone Adapter and its accessories.

3. Gerät überview

Familiarize yourself with the ports and indicators on your OBi202 device.

3.1. Anschlüsse auf der Rückseite

Abbildung 3.1: Rear panel of the OBi202 with labeled ports.

• Phone 1 (RJ-11): Connects to your primary analog telephone.
• Phone 2 (RJ-11): Connects to your secondary analog telephone.
• USB-Anschluss: For connecting OBi USB accessories (e.g., OBiWiFi, OBiBT, OBiLINE).
• LAN (RJ-45): Connects to a computer or other network device for local network access.
• Internet (RJ-45): Connects to your broadband modem or router for Internet access.
• Gleichstromversorgung 12V: Wird an das mitgelieferte Netzteil angeschlossen.

3.2. Top Panel LED Indicators

Abbildung 3.2: Top panel of the OBi202 with LED indicators.

• Betriebs-LED: Zeigt den Betriebszustand an. Leuchtet dauerhaft grün, wenn das Gerät eingeschaltet ist.
• Internet-LED: Indicates Internet connection status. Solid green when connected.
• Phone 1 LED: Indicates activity on Phone 1 port. Flashes during calls.
• Phone 2 LED: Indicates activity on Phone 2 port. Flashes during calls.

4. Installationsanleitung

Follow these steps to set up your OBi202 VoIP Phone Adapter.

4.1. Erster Hardwareanschluss

1. Strom anschließen: Plug the DC 12V power adapter into the OBi202's power port and then into a wall outlet. The Power LED should illuminate.
2. Mit dem Internet verbinden: Use the provided Ethernet cable to connect the OBi202's Internet port to an available LAN port on your broadband modem or router. The Internet LED should illuminate.
3. Connect Telephone(s): Schließen Sie Ihr(e) analoges(n) Telefon(e) an die Telefon 1 und/oder Telefon 2 ports using standard RJ-11 phone cables.
4. (Optional) Connect to LAN: If you wish to connect a computer or other network device directly to the OBi202, use an Ethernet cable to connect it to the LAN Hafen.
5. (Optional) Connect USB Accessory: If using an OBi USB accessory (e.g., OBiWiFi for wireless connectivity, OBiBT for Bluetooth, OBiLINE for PSTN pass-through), plug it into the USB port.

4.2. Online Configuration

The OBi202 requires online configuration to connect to VoIP services.

1. Access OBiTALK Portal: Öffnen Sie ein web browser on a computer connected to your network and navigate to the OBiTALK portal (usually www.obitalk.com).
2. Konto erstellen/Anmelden: If you are a new user, create an OBiTALK account. Existing users should log in.
3. Gerät hinzufügen: Follow the on-screen instructions to add your OBi202 device to your account. This typically involves entering the device's serial number.
4. Configure VoIP Services: Once your device is added, you can configure up to four VoIP service providers (e.g., Anveo, Callcentric, Vitelity, VoIP.ms) through the OBiTALK portal. Select the desired service provider and follow their specific setup instructions.
5. Einstellungen anwenden: After configuring your services, the settings will be pushed to your OBi202 device. The device may reboot during this process.

5. Bedienungsanleitung

Once configured, your OBi202 is ready for use.

5.1. Anrufe tätigen und entgegennehmen

• Einen Anruf tätigen: Pick up your connected analog phone. You should hear a dial tone. Dial the desired phone number. The OBi202 will route the call through your configured VoIP service.
• Empfangen eines Anrufs: When an incoming call arrives, your connected phone(s) will ring. Pick up the handset to answer the call.
• Using Multiple Services: If you have multiple VoIP services configured, you may need to dial a prefix (e.g., **1 for Service Provider 1, **2 for Service Provider 2) before the phone number, depending on your OBiTALK configuration. Refer to your OBiTALK portal settings for specific dialing rules.

5.2. Hauptmerkmale

• VoIP ATA Support: Supports up to 4 VoIP accounts (SIP) for various BYOD services.
• OBi Calling Features: Includes Caller ID, Call Forward, Anonymous Caller Blocking, Message Waiting Indication, and Three-Way Conference Calling.
• OBiTALK Portal: Manage your OBi device, connect to other OBi endpoints, add services, and utilize speed dial for up to 99 OBi endpoints or phone numbers.
• Free OBiTALK Network Calls: Make free calls to other OBi devices or use the free OBiON applications for iPhone and Android.
• T.38 Fax Standard: Supports reliable fax transmissions over the Internet.
• USB Accessory Support: Compatible with OBiWiFi, OBiBT, and OBiLINE accessories for extended functionality.

6. Fehlerbehebung

This section addresses common issues you might encounter with your OBi202.

6.1. Kein Wählton

• Überprüfen Sie die Leistung: Ensure the OBi202 is powered on and the Power LED is solid green.
• Internetverbindung prüfen: Verify that the Internet LED is solid green, indicating an active connection. If not, check your modem/router and Ethernet cable.
• Telefonverbindung: Ensure your analog phone is correctly plugged into the Phone 1 or Phone 2 port.
• Dienstkonfiguration: Log into your OBiTALK portal to confirm that your VoIP services are correctly configured and registered.
• Gerät neustarten: Unplug the power adapter from the OBi202, wait 10 seconds, and plug it back in.

6.2. Schlechte Anrufqualität (Echo, Rauschen, Verbindungsabbrüche)

• Internet-Bandbreite: Ensure your internet connection has sufficient bandwidth, especially during other network activities (streaming, downloads).
• Router QoS: If your router supports Quality of Service (QoS), configure it to prioritize VoIP traffic.
• Ethernet-Verbindung: Use a wired Ethernet connection for the OBi202 instead of Wi-Fi (if using OBiWiFi) for optimal stability.
• VoIP Service Provider: Contact your VoIP service provider to check for any service issues or recommended settings.

6.3. Kann keine Anrufe tätigen/empfangen

• Service Registration: Check the OBiTALK portal to ensure your VoIP services are registered and active.
• Dialing Plan: Verify your dialing plan in the OBiTALK portal. Incorrect dialing rules can prevent calls.
• Firewall-Einstellungen: Ensure your router's firewall is not blocking necessary VoIP ports. Consult your router's manual for port forwarding or firewall settings.

6.4. Fax Transmission Issues (T.38)

• T.38 Support: Confirm that your VoIP service provider fully supports the T.38 fax standard.
• Fax Machine Settings: Reduce the baud rate on your fax machine to a lower speed (e.g., 9600 bps) and disable Error Correction Mode (ECM).
• Dedicated Line: If possible, use a dedicated phone line for faxing to minimize interference.

7. Technische Daten

8. Wartung

To ensure optimal performance and longevity of your OBi202 device, consider the following maintenance tips:

• Für Belüftung sorgen: Ensure the device is placed in a location with adequate airflow to prevent overheating.
• Sanft reinigen: Reinigen Sie die Außenseite des Geräts mit einem weichen, trockenen Tuch. Vermeiden Sie flüssige Reinigungsmittel oder Scheuermittel.
• Firmware-Updates: Periodically check the OBiTALK portal for available firmware updates. Keeping your device's firmware up-to-date can improve performance and security.
• Aus- und Wiedereinschalten: Sollten kleinere Probleme auftreten, lassen sich diese oft durch einen einfachen Neustart (Aus- und Wiedereinstecken des Netzteils) beheben.

9. Support- und Garantieinformationen

For technical assistance, product support, or warranty inquiries, please refer to the official POLY (formerly Obihai Technology, Inc.) support channels.

• Online-Hilfe: Visit the official POLY support webWebsite mit FAQs, Wissensdatenbankartikeln und Community-Foren.
• Kontaktieren Sie den Support: Information on how to contact customer service directly can be found on the POLY webWebsite.
• Garantie: Your OBi202 device is covered by a limited manufacturer's warranty. Details regarding the warranty period and terms can be found in the documentation included with your product or on the POLY support webBitte bewahren Sie Ihren Kaufbeleg für Garantieansprüche auf.