Benutzerhandbuch für das Polycom VVX 250 IP-Tischtelefon

Produkt überview

The Polycom VVX 250 is a four-line, basic IP desk phone featuring a color display, designed for clear and efficient communication.

Hauptmerkmale:

• Make more natural and life-like calls with Polycom HD Voice
• 2.8” color display: an engaging experience offering visual information at a glance
• Two Gigabit Ethernet ports offer cost savings and performance benefits
• USB port enables users to move data around more quickly
• Integrates with more than 60 industry leading call control platforms

Front view of the Polycom VVX 250 IP Desk Phone, showcasing its handset, keypad, and color display.

Installationshandbuch

Follow these steps to set up your Polycom VVX 250 IP Desk Phone.

Packungsinhalt:

• Polycom VVX 250 IP Desk Phone unit
• Hörer und Spiralkabel
• Ethernet-Kabel
• Schreibtischständer
• (Note: Power adapter may be sold separately depending on model/region.)

Physische Verbindungen:

1. Anschließen des Mobilteils: Stecken Sie ein Ende des Spiralkabels in den Hörer und das andere Ende in die Hörerbuchse an der Telefonbasis.
2. Mit Netzwerk verbinden: Connect an Ethernet cable from your network switch or router to the LAN port (marked with a network icon) on the back of the phone.
3. Strom anschließen: If not using Power over Ethernet (PoE), connect the power adapter (if included) to the power port on the back of the phone and plug it into a power outlet.
4. Anschluss an PC (optional): If you wish to connect a computer through the phone, connect an Ethernet cable from your computer to the PC port (marked with a computer icon) on the back of the phone.
5. Headset anschließen (optional): Plug your compatible headset into the headset port (marked with a headset icon) on the back of the phone.

Nahaufnahme view of the back of the Polycom VVX 250 IP Desk Phone, showing the Ethernet (LAN and PC), power, and headset ports.

Erster Systemstart:

Once connected, the phone will power on and begin its boot-up sequence. This may take a few minutes. The display will show the Polycom logo and then proceed to load its firmware and configuration.

If your network supports automatic provisioning, the phone will automatically configure itself. Otherwise, you may need to manually enter network settings or contact your VoIP service provider for assistance.

Bedienungsanleitung

Einen Anruf tätigen:

1. Pick up the handset, press the Speakerphone button, or press a line key.
2. Wählen Sie über die Tastatur die gewünschte Nummer.
3. Press the Dial soft key or wait for the call to connect automatically.

Anruf annehmen:

When the phone rings, pick up the handset, press the Speakerphone button, or press the flashing line key.

Using the Display and Menu:

The 2.8-inch color display provides access to various phone functions and settings.

• Verwenden Sie die Navigationscluster (up, down, left, right arrows, and Select button) to browse through menus and options.
• Drücken Sie die Heim button to return to the main menu or idle screen.
• Weiche Tasten: The buttons directly below the display change their function based on the current screen or activity.

Gemeinsame Funktionen:

• Halten: Press the Hold button during an active call to place it on hold. Press again to resume.
• Übertragung: During an active call, press the Transfer button, dial the new number, and then press Transfer again to complete.
• Stumm: Drücken Sie die Stummschalttaste, um Ihr Mikrofon während eines Anrufs stummzuschalten. Drücken Sie erneut, um die Stummschaltung aufzuheben.
• Freisprecheinrichtung: Press the Speakerphone button to toggle speakerphone mode on or off.
• Headset: Press the Headset button to switch audio to a connected headset.
• Lautstärkeregelung: Verwenden Sie die + Und - buttons below the keypad to adjust handset, headset, or speakerphone volume.

A person is shown using the Polycom VVX 250 IP Desk Phone at a desk, demonstrating its use in a typical office environment.

Zugriff auf Menüs:

Drücken Sie auf dem Standby-Bildschirm auf Heim button to access the main menu. Options typically include:

• Neuer Anruf
• Messages (Voicemail)
• Directories (Contact lists)
• DND (Bitte nicht stören)
• Settings (Phone configuration)
• Applications (if configured)

An official video demonstrating the key features of the Polycom VVX 250, including HD audio, 2.8-inch color LCD screen, and 4 line keys.

Wartung

To ensure optimal performance and longevity of your Polycom VVX 250 IP Desk Phone, follow these maintenance guidelines:

• Reinigung: Use a soft, dry, lint-free cloth to clean the phone's surface and display. Avoid abrasive cleaners, solvents, or aerosol sprays.
• Staubentfernung: Regularly dust the keypad and speaker grilles to prevent accumulation that could affect performance.
• Kabelmanagement: Ensure all cables are securely connected and not under strain. Avoid sharp bends or kinks in the cords.
• Umgebungsbedingungen: Betreiben Sie das Telefon innerhalb der empfohlenen Temperatur- und Feuchtigkeitsbereiche. Vermeiden Sie direkte Sonneneinstrahlung, übermäßige Hitze und Feuchtigkeit.
• Software-Updates: Periodically check with your service provider for available firmware updates to ensure your phone has the latest features and security enhancements.

Fehlerbehebung

This section provides solutions to common issues you might encounter with your Polycom VVX 250 IP Desk Phone.

Kein Wählton/Anrufe können nicht getätigt werden:

• Netzwerkverbindung prüfen: Ensure the Ethernet cable is securely plugged into both the phone's LAN port and the network jack/router.
• Aus- und Wiedereinschalten: Unplug the phone's power adapter (or Ethernet cable if using PoE), wait 10 seconds, then plug it back in.
• Netzwerkstatus überprüfen: Check if other devices on your network are functioning correctly.
• Contact Service Provider: If the issue persists, your VoIP service may be down or require re-provisioning.

Schlechte Audioqualität:

• Lautstärke anpassen: Use the volume buttons on the phone to increase or decrease the call volume.
• Check Handset/Headset Connection: Ensure the handset or headset cord is securely connected.
• Netzwerküberlastung: High network traffic can affect call quality. Try reducing network usage or contact your IT administrator.
• HD-Stimme: Ensure both parties are using HD Voice compatible devices and network for optimal clarity.

Anzeige funktioniert nicht:

• Überprüfen Sie die Leistung: Ensure the phone is receiving power.
• Aus- und Wiedereinschalten: Perform a power cycle as described above.
• Helligkeitseinstellungen: Navigate to Settings > Basic > Display > Backlight Intensity to adjust brightness.

Telefon registriert sich nicht:

• Netzwerkkonnektivität: Confirm the phone has an active network connection.
• Konfiguration: Verify that the phone's configuration settings (SIP server, user credentials) are correct. This usually requires IT or service provider assistance.
• Firmware: Outdated firmware can sometimes cause registration issues.

Technische Daten

Lieferumfang

The standard package for the Polycom VVX 250 IP Desk Phone typically includes:

• Polycom VVX 250 IP Desk Phone Unit
• Mobilteil
• Hörerkabel
• Netzwerkkabel (Ethernet)
• Schreibtischständer
• Kurzanleitung

Note: Power adapter may be sold separately depending on the specific product variant or region.

Garantie und Support

Garantieinformationen:

Poly products typically come with a limited hardware warranty. Please refer to the warranty card included with your product or visit the official Poly website for detailed warranty terms and conditions specific to the VVX 250 model. Retain your proof of purchase for warranty claims.

Technische Unterstützung:

For technical assistance, troubleshooting, or further inquiries, please contact Poly customer support.

• Online-Hilfe: Visit the Poly support website for FAQs, knowledge base articles, and software downloads.
• Telefonischer Support: Contact your regional Poly support hotline.
• Dienstleister: If your phone was provided by a VoIP service provider, they may be your primary point of contact for support and configuration.

Always provide your product model (VVX 250) and serial number when contacting support for faster service.