ProSoft Technology provides industrial connectivity solutions, developing communication gateways and interfaces for major automation platforms.
ProSoft Technology, a Belden brand, has been a leading manufacturer of industrial communication solutions since 1990. They specialize in developing connectivity solutions that link dissimilar automation products.
Their extensive product line includes multi-protocol gateways, in-chassis modules, and wireless networking systems compatible with major automation suppliers' controllers such as Rockwell Automation and Schneider Electric. ProSoft's technologies help enhance production, reduce downtime, and enable modernization by bridging the gap between legacy equipment and modern industrial IoT ecosystems.
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Manuals, configuration utilities (like ProSoft Configuration Builder), and software updates can be found on the ProSoft Technology website under the specific product page or the Support section.
You can reach technical support by email at support@prosoft-technology.com or by phone at +1 (661) 716-5100. They also offer 24/7 after-hours support for urgent, plant-down issues in the US.
Initial setup requires using the ProSoft Configuration Builder or PLX50 Configuration Utility. Ensure the gateway is connected via Ethernet, and use the ProSoft Discovery Service (PDS) built into the utility to find its temporary IP address and configure settings.
ProSoft devices are not field-repairable. In the event of a malfunction, do not dismantle the product. Contact ProSoft Technical Support to troubleshoot and initiate a Return Material Authorization (RMA) if necessary.